Microsoft 365 AI Ticketing System
An integrated, email-driven ticketing solution built on Microsoft 365. AI reads incoming email across your organization's addresses, determines which messages deserve a ticket and who should own it, then opens the ticket in the portal automatically.
Key capabilities
- Connects to multiple Microsoft 365 mailboxes and shared addresses (support@, facilities@, finance@, etc.)
- AI triage decides which incoming emails warrant a ticket — and filters out newsletters, spam, and FYI threads
- AI routing identifies the right candidate or team to own each ticket based on content and history
- Automatic ticket creation in the ticketing portal with subject, requester, priority, and full email thread
- Status tracking, assignment, comments, and requester notifications from the portal
- Replies stay in email for requesters — staff work from the portal, nobody changes tools
- Reporting on volume, response time, and resolution by mailbox, team, and category
Built for
Organizations that run support, facilities, finance, or committee workflows through shared email addresses and want real tickets — with owners, statuses, and SLAs — without forcing anyone to change how they email.
Highlights
Microsoft 365AI triageMulti-mailboxTicketing portal
See it in action
Every RTP99 app is customized to how your organization actually works. Tell us what you need and we'll show you a working demo.
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