Support
Need help? We've got you.
Support for everything RTP99 manages or builds: email, Microsoft 365, websites, phone systems, ticketing, CRM, custom applications, Azure cloud, and AI solutions. We also take over systems set up by others.
- Response within one business day
- Urgent outages prioritized for managed clients
- Email or form — whichever is easier
Support requests: support@rtp99.com
New projects & sales: info@rtp99.com · Contact page
Frequently asked
Support questions, answered.
How do I open a support request?
Email support@rtp99.com or use the form above. Include your organization name, the system affected, and a short description of the issue. You'll get a confirmation, and we'll follow up within one business day.
What are your response times?
Standard requests: within one business day. Urgent outages for managed clients are prioritized — put URGENT in your subject line and describe the business impact.
Do you support systems you didn't build?
Yes. We regularly take over support for existing email, Microsoft 365, websites, phone systems, and business applications set up by others. We'll assess what you have and stabilize it before recommending changes.
What should I include in my request?
Your name and organization, the system or app affected, what you were trying to do, what happened instead, any error messages or screenshots, and how urgent it is. More context means faster resolution.